Terms & Conditions

Terms & Conditions

Effective Date: [Insert Date]

Welcome to Mandapa, your trusted destination for premium Indian and Western clothing. By accessing or purchasing from our website (www.mandapa.com), you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. General Terms

  • These Terms & Conditions govern your use of Mandapa and any transactions made through our website.
  • By placing an order, you confirm that you are at least 18 years old or have parental consent.
  • We reserve the right to modify these terms at any time without prior notice.

2. Products & Orders

a) Product Descriptions & Pricing

  • We strive to provide accurate product descriptions and pricing. However, in case of errors, we reserve the right to correct them.
  • Prices are subject to change without prior notice.

b) Order Acceptance & Cancellation

  • All orders are subject to acceptance and availability.
  • We reserve the right to cancel any order due to payment failure, fraudulent activity, or incorrect pricing.
  • If your order is canceled, the amount will be refunded within [Insert Refund Timeframe].

c) Customization Requests

  • Some of our products allow customization. Once customized, these items are non-returnable and non-exchangeable.

3. Payment & Billing

  • We accept payments through [Credit/Debit Cards, UPI, Net Banking, Wallets, etc.]
  • Payments are processed securely through third-party payment gateways. Mandapa does not store your payment details.
  • In case of payment failure, please retry or contact our support team.

4. Shipping & Delivery

  • We ship across [Insert Serviceable Locations]. Estimated delivery time will be mentioned at checkout.
  • Delays may occur due to unforeseen circumstances like weather, strikes, or festive rush.
  • If your order is lost or damaged in transit, we will assist you in resolving the issue.

5. Returns, Refunds & Exchanges

  • Eligibility for Returns: Items must be unused, in original packaging, and returned within [X days] from the delivery date.
  • Non-Returnable Items: Customized products, innerwear, accessories, and items bought during final sales are not eligible for returns.
  • Refunds: Refunds will be processed after the returned item passes quality checks.
  • Exchanges: Exchanges are subject to product availability.

For a hassle-free return or refund process, please contact our support team at [Insert Customer Support Email].

6. Intellectual Property

  • All website content, including logos, images, designs, and text, is the property of Mandapa.
  • You are not allowed to copy, reproduce, or distribute any content without written permission.

7. User Conduct

By using our website, you agree not to:
✅ Engage in fraudulent activities
✅ Violate any laws or regulations
✅ Use automated systems (bots) to place orders

8. Limitation of Liability

  • We strive to provide accurate product details, but we do not guarantee that our website will always be error-free.
  • Mandapa is not liable for any direct, indirect, or incidental damages resulting from the use of our website or products.

9. Privacy Policy

Your privacy is important to us. Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal data.

10. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes arising will be settled through arbitration in [Insert City/State], as per Indian law.

11. Contact Us

For any queries regarding our Terms & Conditions, feel free to reach out:

📍 Mandapa Customer Support
📧 Email: [Insert Email]
📞 Phone: [Insert Contact Number]